Our Hospitality Hero

1. Definition

• What is Housekeeping?

  
  Housekeeping refers to the maintenance, cleanliness, and order of rooms, public areas, and service spaces in hotels, resorts, serviced apartments, or residences — ensuring a hygienic, comfortable, and well-organized environment for guests or residents.

2. Core Responsibilities

• Room Cleaning: Bed making, dusting, vacuuming, floor mopping.

  
  

• Bathroom Sanitation: Disinfecting sinks, toilets, showers, and mirrors.

  
  

• Linen Service: Changing bed sheets, towels, and pillowcases.

  
  

• Towel & Amenity Replenishment: Soap, shampoo, tissue, water bottles, etc.

  
  

• Garbage Removal: Waste bin clearing and recycling.

  
  

• Turn-Down Service: Evening refresh with pillow adjustment, lights, and slippers (usually in luxury hotels).

3. Types of Housekeeping Services

• Daily Cleaning: Routine room maintenance, usually once per day.

  
  

• Deep Cleaning: Thorough cleaning done periodically (e.g., once a week).

  
  

• On-Demand Cleaning: Requested by guest at preferred times.

  
  

• Eco/Green Cleaning: Sustainable products and minimal chemical usage.

  
  

• Express Cleaning: Fast service when guests are in a rush.

  
  

• Post-Stay Cleaning: Complete reset after checkout for new arrivals.

4. Housekeeping Staff Roles

• Room Attendants: Perform day-to-day cleaning and guest room setup.

  
  

• Housekeeping Supervisors: Oversee standards and inspect room readiness.

  
  

• Linen Room Attendants: Manage laundry, folding, and inventory.

  
  

• Public Area Cleaners: Maintain lobbies, elevators, hallways, and restrooms.

  
  

• Floor Captains: Coordinate staff on assigned floors.