Our Hospitality Hero

1. Definition

• What is Pick Up & Drop?

  
  A transportation service provided by hotels, resorts, or service providers to conveniently transport guests to and from specific locations such as airports, train stations, events, or local destinations.

2. Types of Services

• Airport Pick-Up & Drop: Transfers to and from the airport.

  
  

• Hotel Transfers: Shuttle service between hotel branches or nearby attractions.

  
  

• Event Transport: Drop-off and return for weddings, conferences, or local tours.

  
  

• City Rides: Scheduled trips to malls, beaches, or popular sightseeing spots.

  
  

• Private Car Service: Exclusive vehicle with driver for personal use.

  
  

• Shared Shuttle: Cost-effective, group transport with fixed routes and times.

3. Modes of Transportation

• Sedan Cars: For individuals or couples with light luggage.

  
  

• SUVs/MPVs: Spacious option for families or small groups.

  
  

• Luxury Vehicles: Premium pick-up options (e.g., limousines, executive cars).

  
  

• Shuttle Vans or Minibuses: Shared or private rides for larger groups.

  
  

• Electric Vehicles: Sustainable and eco-conscious travel options.

  
  

• Two-Wheelers (in urban areas): For solo travelers needing fast city transport.

4. Booking Methods

• Online Booking: Through the website or mobile app.

  
  

• At Reception: Direct request during check-in or stay.

  
  

• Pre-Arrival Coordination: Scheduled via phone/email before check-in.

  
  

• Concierge Desk: Personalized bookings and upgrades.

  
  

• QR Code Request: Instant access to service menu via in-room or lobby signage.

5. Guest Experience Features

• Meet & Greet: Driver meets guests at terminal with signage.

  
  

• Luggage Assistance: Help with loading and unloading bags.

  
  

• Real-Time Updates: SMS or app notifications with vehicle status.

  
  

• Multilingual Drivers: Enhances communication and comfort for international travelers.

  
  

• Child & Infant Safety: Car seats available on request.